Please read the following carefully.

Returned Merchandise Authorization (RMA) number. A RMA number must be written on the outside of the box before it will be accepted in receiving. You (the undersigned) must call your Customer Service Representative for the RMA number. The RMA number is good for 5 days from issuance. ALL PACKAGES WITHOUT RMA NUMBER WILL BE REFUSED.

Packing Materials. Please include all packing materials (Styrofoam, bubble warp, foam end pieces, etc…) If the item is not packed exactly as it was received, you (the undersigned) will be responsible for any damage or losses that occur. Include in the packing any and all of the additional accessories.

Insure Your Shipment. It is recommended that you (the undersigned) insure the returned merchandise for it’s full value Advanced Graphic Design is not responsible for returns that are lost or damaged, no matter who the carrier is.

All Returns Must Be Prepaid. No C.O.D. deliveries will be accepted.

Shipping Returns. All returns must be shipped by traceable means such as UPS, FedEX,  etc…. Should you (the undersigned) choose tu use US Mail, you (the undersigned) must insure that returned merchandise and make sure that the shipment is traceable. Advanced Graphic Design is not responsible for any item or items that are sent back by any method other than requested above.

Credit Applied to Customer’s Account. You can expect the credit to be applied to your account within 7 to 14 business days of our receiving your return

RMA# ____________________________________________
Customer Name: ____________________________________
Company Name: ____________________________________
Phone Number: _____________________________________
Salesperson: ________________________________________

I (the undersigned) do hereby agree to the above terms and conditions and also agree to follow them to the last detail.

N _________________________________ Date __________________________
Customer Signature

Please sign and include in retunr package

Returns are to be shipped to:
Advanced Graphic Design
RMA Dept
1516 E Randolph
Okmulgee, OK 74447

Click Here download a PDF that you can fill and fax are mail back as an e-mail attachment